Yet the “manger” tried to gaslight me into believing I was the issue. The guy who helped me originally tells me they messed up checking me in. She walks away after she clearly doesn’t appreciate me nor my opinions, as I said maybe you could have a shirt or tag that says specialist and she argued about that with me as that person changes daily (one cannot make this asinine discussion up). She doubled downed on her defense that I am wrong and it is not confusing. We went back and forth as I tried to explain why it was confusing to me and if the “specialist” that my text alluded to was more identifiable, I wouldn’t have wasted that time wondering what is going on. The “manager” told me it is not confusing and very easy and everyone is a specialist who can check me in. I said the text I received is very confusing and this process is too. I was told I had to check in and I explained I already did that. I was intercepted by a person who seemed like a manager, and I explained my situation. I went back towards the guy who gave me original instructions. After ten minutes of looking confused in the store with no one noticing, I went up to an employee and showed my text, and I was told to go back to the front. I replied to the text because that wasn’t what I was instructed to do. I get a text a few minutes later to see a “specialist”. I walked in the next day and unknowingly to me, they checked me in incorrectly, and told me to sit in the back and wait for someone to call my name. First day once I found a guy he was nice and said to go back the next day first thing. Was not greeted at either time and no idea who to go to. Bailey the advisor was a great help doing everything she could but her supervisor was immature in his efforts To explain why he couldn’t or was “afraid” to try to process my transaction. I’ve never honestly felt so discouraged to shop at an Apple store and will be taking my business elsewhere to purchase the new iPhone 14 pro. There was also a charge on my account from their credit loan service that they could not explain and didn’t really know when it would come back to my account. Then was told that I “shouldn’t pay on their platform” to pay off the remaining balance of my phone because it could take “a hour to a couple of days” I was recommended to go to my service provider and NOT work with the Apple store in the mall. I went in ready to pay whatever to get into a new iPhone. On a quiet Monday Morning I waited 40 minutes of my hour long lunch break just to get the opportunity to upgrade my phone. “And our lives are priceless, you know your life is such a priceless thing.I honestly just had the worst experience at the Apple store at South Park mall.

it probably wasn’t even over anything of real value,” Perkin said. Once a popular destination for shoppers and community members, the mall shut down as more stores pulled out of the building.Ĭhannel 9 spoke with the shop owners at No Grease, a barbershop in Northlake, and they said they’re aggressively pursuing avenues to move to a new location due to the recent shootings.įor shoppers like Dre Perkin, he hopes it doesn’t get to that point at Northlake Mall. “It would be tragic if a large commercial area like Northlake Mall began to falter because of tenants, businesses leaving and customers not being willing to come.”Īcross town, the remnants of the Eastland Mall are gone from the large space on Central Avenue. “You have empty storefronts, that sometimes leads to additional empty storefronts,” said Erdman. Historian David Erdman has seen Charlotte’s shopping malls bustle, but he’s also seen them bust. Please visit our Apple SouthPark store or /shop to shop or connect with a Specialist. All of our team members will continue to support our Charlotte customers at Apple SouthPark and the Apple Store Online. In preparation for a new store, we plan to open in the Charlotte area early next year, we will be permanently closing Wednesday, March 1 at 4 p.m.

Apple store hours southpark mall